Process Mining of ServiceNow and ITSM Processes

---

  Uncover hidden inefficiencies, loops and bottlenecks to reduce process costs and labor FTE requirements.

  Using the most efficient process paths and targeted optimization can speed up resolution times up to 37%.

  Without fast, transparent and efficient ITSM processes, you put obstacles in the way of your employees.

  Full transparency on each and every step in the service desk leading to optimum customer support. 

Improving response times and the quality of your responses will improve your customers' satisfaction levels.

Providing tools and AI for better visibility to empower your team to perform better and improve their skills to succeed.